Return Policy

Return Policy

Effective Date:  August 23, 2024

At Glamour Supply, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your salon product purchase, we are here to help.

1. Eligibility for Returns

  • Items must be returned within 30 days of the purchase date.
  • Products must be unused, unopened, and in their original packaging.
  • Items purchased on sale or with a discount are non-refundable, unless they are defective or damaged upon arrival.

2. Non-Returnable Items

  • Opened or used products.
  • Items without original packaging or with missing components.
  • Gift cards or promotional items.
  • Items purchased during clearance or final sale.

3. Return Process

  • Contact our Customer Service team at Glamour Supply NY within 30 days of receiving your order to initiate a return.
  • You will be provided with a Return Merchandise Authorization (RMA) number and return instructions.
  • Please pack the item securely, including the original receipt, and write the RMA number on the outside of the package.
  • Send the package to the address provided by our Customer Service team.

4. Refunds

  • Once we receive your return, our team will inspect the item. If the return is approved, we will initiate a refund to your original payment method within 7-10 business days.
  • Shipping costs are non-refundable, and you will be responsible for paying for your own shipping costs for returning your item unless the return is due to an error on our part (e.g., receiving the wrong or defective item).

5. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@glamoursupplycorp.com.

6. Damaged or Defective Items

  • If you receive a product that is damaged or defective, please contact us immediately with photos of the damage or defect. We will work with you to resolve the issue as quickly as possible.

7. International Returns

  • International customers are responsible for all return shipping fees, duties, and taxes. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.

8. Contact Information

  • For any return inquiries, please reach out to our Customer Service team at glamoursuppplyny@gmail.com

Thank you for shopping with Glamour Supply NY Your satisfaction is our priority!